Getting Started

To get started with PCS Business Connection Personal Edition:

1. Register your account. See Registering Your Account.
2. Download and install the Personal Edition desktop client. See Registering Your Account.
3. Download and install the mobile device client. See Downloading and Installing Device Clients.
4. Register the mobile device client. See Registering Device Clients.

For more information, select one of the following topics:

• System Requirements
• Registering Your Account
• Setting Up Device Clients
• Logging In
• Logging Out
• Managing Passwords

System Requirements

• Hardware Requirements
• Operating Systems Supported
• Web Browsers Supported
• Wireless Browsers Supported
• Email Servers Supported

Hardware Requirements

Personal Edition requires the following PC hardware, at a minimum:

• 233 MHz Pentium II processor
• 128 MB of RAM
• 16 MB of available hard disk space

If your PC will be hosting connections (see Setting Up Connection Sharing), the minimum requirements are:

• 300 MHz Pentium III processor
• 128 MB of RAM
• 16 MB of available hard disk space

Operating Systems Supported

Personal Edition runs on the following operating systems:

• Microsoft Windows 2000 Professional
• Microsoft Windows XP Professional

Web Browsers Supported

Personal Edition supports the following browsers:

• Microsoft Internet Explorer 5.0 or higher

Wireless Browsers Supported

Personal Edition supports the following wireless browsers:

• Microsoft Pocket Internet Explorer version 2000, 2002, and 2003

Email Servers Supported

Personal Edition provides secure connectivity to the following email servers:

• Microsoft® Exchange 5.5, 2000, and 2003

Notes:
• Outlook must be the default mail client if you want to download and use Personal Edition to access Exchange.
• PCS Business Connection supports only direct connections to Microsoft Exchange; PCS Business Connection does not support Outlook configurations that are set up to deliver mail directly to a PST file — for example, a configuration for communicating to a POP mail server.
• PCS Business Connection does not support Cached Exchange Mode — a feature of Outlook 2003 — so you must turn off this feature. Refer to the Outlook 2003 online help for instructions.
• Lotus® Domino™ R5, R6, and R6.5
• Internet Mail Access Protocol, version 4 (IMAP4)
• Post Office Protocol, version 3 (POP3)

Registering Your Account

You register a Personal Edition account through PCS Business Connection Webmail on the Internet using your desktop computer. Go to the URL provided by Sprint PCS to register.

When you register your email account, you must download and install the Personal Edition desktop client. The Personal Edition desktop client provides a secure connection between your PC and the PCS Business Connection. See Using the Personal Edition Desktop Client for more information on using the Personal Edition desktop client.

Note: You can only add corporate mail accounts through the PCS Business Connection Webmail interface. Use your wireless device to add Internet email accounts.

You can speed up the registration process by gathering the following information provided by Sprint PCS before you begin:

• Registration URL (used to access the registration page).
• Validation code (used during the registration process).

To register your Personal Edition account:

1. Point your browser to the URL provided by Sprint PCS to open the Personal Edition login page.
2. Click Register now.
3. Provide the requested information on the Registration page. See Registration page.
4. Click Save.
5. On the Download Personal Edition Desktop Client page, click Download.
   • In the File Download page, if you select Open, click Yes to download the file directly and open the setup wizard.
   • In the File Download page, if you select Save, note the target location where you save the file, then open the file to start the setup wizard.
6. Follow the instructions in the setup wizard.
7. On the Completing the Personal Edition Setup Wizard page, select one or both of the following options and click Finish.
   • Select the Run Personal Edition check box to configure the Personal Edition desktop client and start Personal Edition.
     The configuration wizard starts if you choose this option. If you need help while configuring the Personal Edition desktop client, click the Help button on each page.
   • Select the Show Readme check box to open the product information text file.
8. Return to the Download Personal Edition Desktop Client page, and click Next.
9. On the Congratulations page, click Done.
10. Download a device client. See Setting Up Device Clients.

Registration Page

To fill out the Registration page:

1. PCS Business Connection User Name: Specify a unique user name, which you will later use to log in to your PCS Business Connection account. This name does not have to match your email account user name.
   User names range from 2-32 characters in length, are not case-sensitive, cannot contain spaces, and can contain any of the following characters:
   a-z
   A-Z
   0-9
   - (hyphen)
   . (period)
   _ (underscore)
2. Email: Specify your email address.
   Valid email addresses range from 3-60 characters in length, are not case-sensitive, cannot contain spaces, and must contain an @ (at sign) surrounded by other characters, and a period at some point after the @.
   Additionally, a valid email address can contain any of the following characters:
   a-z
   A-Z
   0-9
   - (hyphen)
   . (period)
   _ (underscore)
   @ (at sign)
3. PCS Business Connection Password: Specify a password of your choice, then confirm the new password. This password can be different from your system password.
   Valid passwords range from 6-20 characters in length, are case-sensitive, cannot contain spaces, and must contain at least one numeral and at least one letter. For example, the following are all valid passwords:
   - asdfg7
   - 12345Abc
   - 123*456
   
4. First Name, Last Name, Company Name: Specify your name and the name of your company.
   Names range from 1-32 characters in length.
5. Mobile Phone, Confirm Mobile Phone: Specify the mobile number of your wireless phone, then confirm the number.
   Wireless phone numbers contain 10 digits (in the U.S.) and can contain only the characters 0-9.
6. Security Question: Select a question to answer.
   The answer to this question will allow you to obtain a new password in the event that you forget your current one.
7. Security Answer: Enter the answer to the question you chose for the security question.
8. Validation Code: (Optional) Enter the validation code if you received one from Sprint PCS.
9. Time Zone: Select the time zone in which you reside.
10. Click Save.

Setting Up Device Clients

You can download PCS Business Connection device clients to access your email from your device. You can download device clients during your initial registration, or you can return to the Downloads page at any time to download other smart device clients or to reinstall a client.

For a complete list of supported devices, go to the Smart Device Clients section in the Downloads page. For information on using the supported devices, click the Documentation link on any page in PCS Business Connection Webmail.

Downloading and Installing Device Clients

At the end of the registration process the Downloads page opens from which you can download the device clients. You can return to the Downloads page at any time to download another client or to re-install a client.

If the mobile device client is pre-installed on your device, or if you have a "GetMail" application on your device, click the product or GetMail icon and follow the on-screen prompts to register your account rather than completing the following steps.

Note: Update your device before starting this process to create a user profile for the device. Palm devices require the Palm Desktop software on your desktop computer; Pocket PC and Smartphone devices require the ActiveSync software.

To download and install a device client:

1. Click Downloads to open the Downloads page if it is not already open.
2. In the Smart Device Clients section, enter your mobile phone number and select your phone brand from the list. Make sure that you enter the correct phone number for the phone on which you will install the client.
   A list of devices appears.
3. Select your device and click OK.
4. Follow the on-screen instructions to download and install the device client.
   
   There may be two different options to download and install the client depending on your device:
   
   Option 1: Install from your desktop computer:
   1. Click Download, and save the installer file to your desktop computer.
   2. Connect your device to the cradle or cable.
   3. Locate the installer file that you downloaded previously and double-click the file to start the installer wizard.
   4. Follow the instructions in the installer wizard.
   
   
   Option 2: Install over the air:
   1. Click Send to send an SMS to your device.
   2. Open the SMS message on your device.
   3. Go to the specified URL and follow the on-screen prompts.
   
   
5. Register the device client. See Registering Device Clients.

Registering Device Clients

After you have installed the device client, the registration page may open automatically on your device, or you may need to start the device client.

To register the device client:

1. If the registration page is not already open, locate the device client icon and open the application.
2. Enter your PCS Business Connection credentials.
   
   This information must match the information you use to sign in to your PCS Business Connection Webmail account. You can find this information in your welcome email.
   
   Note: If, at any time, you change this information in your PCS Business Connection account, go to Settings to update this information on your device. You will not be able to send and receive to your corporate network if this information does not match. See the device documentation for details.
   
   
   • Enterprise: The Enterprise ID for your account. (If this field appears, it is pre-filled.)
   • User Name: The user name you use to sign in to your PCS Business Connection Webmail account.
   • Password: The password you use to sign in to your PCS Business Connection Webmail account.
   • Mobile: The mobile number for your device.
   
   
3. Follow the on-screen prompts to continue registering your device client.

Logging In

To log in to your PCS Business Connection Webmail account:

1. Point your web browser to the URL provided by Sprint PCS to open the PCS Business Connection log in page.
2. For PCS Business Connection User Name, enter your Personal Edition user name.
3. For PCS Business Connection Password, enter your Personal Edition password.
4. Click Login to open the Inbox.

Logging Out

When you log out, PCS Business Connection closes your session as well as invalidates and removes the PCS Business Connection cookies. On a shared machine, users must log out, not just close the window.

To log out of your PCS Business Connection Webmail account and end your session, simply click Log out in the upper right corner on any page of your PCS Business Connection Webmail account.

Managing Passwords

You can change your password or request a new password if you forget it.

For more information, select one of the following topics:

• Changing Your Password
• Forget Your Password?

Changing Your Password

If you change your Personal Edition password, you must also change the password in the to match.

To change your password:

1. Click Settings.
2. In the Account Info section, click Edit.
3. On the Edit Account Info page, click Change Password.
4. Enter your old password.
5. Enter your new password, then enter it again to confirm.
6. Click Save.
   Reminder: Valid passwords range from 6-20 characters in length, are case-sensitive, contain no spaces, and can contain alphanumeric characters or special characters (a - z, A - Z, or any other non-numeric character). For example, the following are all valid passwords:

- asdfg7
- 12345Abc
- 123*456
7. Click Save.
8. Open the and update your password:
   1. Click Tools|Settings.
   2. In Password, type your new password.
   3. Click OK.

Forget Your Password?

You can reset your password if you forget it. A temporary password is emailed to you when you submit a request. You then log in with the temporary password, set a new password, and then enter the new password in the Personal Edition desktop client so the passwords match.

There are three overall steps you must complete if you forget your password:

1. Request a new password.
2. Set a new password.
3. Enter the new password in the .

If you forget your password:

Step 1: Request a new password

1. Go to the PCS Business Connection log in page and click Forgot your password? to open the Recover Your Password page.
2. Enter your PCS Business Connection user name and click Next.
3. For Answer, provide the answer to your security question.
4. Click Next to open the Password Reset page.
5. Click Done.

Step 2: Set a new password

1. Check your email for a new message from Sprint PCS that contains your temporary password.
2. Use your temporary password from the email to log in to your PCS Business Connection Webmail account.
3. Enter your new password, then enter it again to confirm.
   Reminder: Valid passwords range from 6-20 characters in length, are case-sensitive, contain no spaces, and can contain alphanumeric characters or special characters (a - z, A - Z, or any other non-numeric character). For example, the following are all valid passwords:

- asdfg7
- 12345Abc
- 123*456
4. Click Save & Continue.

Step 3: Enter the new password in the

1. Open the . See Opening the Personal Edition Desktop Client.
2. Click Tools|Settings.
3. In Password, type your new password.
4. Click OK.